Refund & Replacement Policy
Effective Date: February 11, 2025
At Flower Buds, we prioritize customer satisfaction and ensure quality checks before dispatching orders. However, if you receive a damaged or defective product, we are happy to offer a replacement or a refund under the following conditions:
1. Eligibility for Refund or Replacement
- We provide replacements for damaged or defective items.
- Refunds are offered only if a replacement is unavailable.
- Customers must request a refund or replacement on the same day of delivery with valid proof.
- An unboxing video is mandatory to claim a refund or replacement.
2. Conditions for Return
- The item must be returned in its original condition, including packaging, labels, and proof of purchase.
- The return request will be processed only after verifying the submitted proof (photos and videos).
- The courier slip must be provided when returning the product.
3. Non-Refundable & Non-Returnable Cases
- We do not accept returns, refunds, or replacements for reasons other than damage or defects.
- Change of mind or dissatisfaction with the product is not a valid reason for a refund or replacement.
- Shipping costs for returning items are non-refundable.
4. Processing Time
- Once the returned product is received and verified, the replacement or refund will be processed within 7 working days.
- Refunds will be credited to the original payment method used during the purchase.
For any refund or replacement requests, please contact our customer support at flowerbuds26@gmail.com /Â +91 9946768131 /Â +91 9188023632 with your order details and proof of issue.Â