Privacy Policy

Effective Date: February 11, 2025

1. Introduction

Welcome to Flower Buds! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make purchases.

2. Information We Collect

We collect the following types of information:
Personal Information: Name, email address, phone number, shipping and billing address, and payment details.
Transaction Information: Details of purchases made on our website.
Technical Information: IP address, browser type, device information, and cookies to enhance your shopping experience.

3. How We Use Your Information

We utilize the collected information to:
Process and fulfill your orders.
Improve our website and services.
Communicate with you regarding your orders, promotions, and updates.
Ensure secure payment transactions.
Comply with legal obligations.

4. Payment Security

All transactions are encrypted using secure payment gateways to safeguard your financial information. We do not store your payment details.

Cash on Delivery (COD) is currently the only available payment method. We do not store any sensitive payment information, and all transactions comply with industry security standards.

For any payment-related queries, please contact our support team.

5. Order Processing & Delivery

Orders are dispatched within 7 working days.
Delivery is completed within 7 days from dispatch.
We collaborate with DTDC AIR and BLUE DART to ensure safe and timely delivery

6. Data Protection & Security

We implement stringent security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

7. Sharing of Information

We implement stringent security measures to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience, monitor website performance, and analyze user behaviour. You can manage your cookie preferences through your browser settings.

9. Your Rights

You have the right to:
Access, update, or delete your personal information.
Opt out of marketing communications.
Request details on how your data is processed.

10. User Account Information

Users can create an account for a faster checkout process and order tracking.
Account information is protected with secure passwords.
Users may request account deletion at any time by contacting customer support.

11. Refund & Return Policy

Customers must request a refund or replacement on the same day of delivery with valid proof.
Items must be returned in their original condition with proof of purchase.
Refunds or replacements will be processed only after verifying the proof and returned item.
To validate claims for damaged products, customers are required to record a video while unboxing the package. This serves as valid proof for initiating either a refund or a replacement delivery.

12. Third-Party Services

We use third-party services for analytics, marketing, and payment processing. These services may collect and process user data according to their respective privacy policies.

13. Children's Privacy

Our website is not intended for children under 13 years old.
We do not knowingly collect personal data from children.

14. Legal Compliance

We comply with GDPR, CCPA, and other applicable data protection laws. Users in specific regions may have additional rights regarding their personal data.

15. Customer Support Contact

For privacy-related inquiries, please contact us at:

Phone: +91 9946768131 / +91 9188023632

Email: flowerbuds26@gmail.com

Address: Flower Buds, Pannivizha, Anandapally P O, Adoor, Pathanamthitta, Kerala-691525

16. Changes to This Policy

We may update this Privacy Policy periodically. Any modifications will be posted on this page with an updated effective date.

By using our website, you agree to the terms outlined in this Privacy Policy.